Frequently Asked Questions
Everything you need to know about our premium subscription upgrade service. Can't find what you're looking for? Contact us.
What is Nexus Upgrades?
Nexus Upgrades is a premium subscription service that provides annual upgrades for popular streaming and software services at significantly reduced prices using legitimate regional pricing methods. We specialize in Spotify, YouTube Premium, Netflix, Adobe Creative Cloud, and other premium services.
How does regional pricing work?
Regional pricing is a legitimate practice where companies offer different prices for the same service in different countries based on local economic conditions. We use international billing regions where these services are officially available at lower prices, and we pass these savings directly to our customers.
Is this service legal and safe?
Yes, absolutely! We operate completely within the legal framework by using official regional pricing policies offered by these services. We don't use any illegal methods, hacks, or stolen accounts. All subscriptions are legitimate annual plans purchased through official channels.
How long does the upgrade process take?
Most upgrades are completed within 10 minutes to 48 hours, depending on the service and current demand. Popular services like Spotify and YouTube Premium are usually processed faster, while more complex services may take longer. We'll keep you updated throughout the process.
How long do the subscriptions last?
All our subscriptions are annual plans, meaning you get a full 12 months of premium access. This is not a recurring subscription - it's a one-time purchase for a full year of service. After the year expires, you can contact us again for another upgrade.
What payment methods do you accept?
We accept various payment methods including PayPal, cryptocurrency (Bitcoin, Ethereum), and other digital payment platforms. Payment options may vary depending on your region and the specific service you're purchasing. Contact us for available payment methods.
How much can I save compared to regular prices?
Savings vary by service, but you can typically save 60-90% compared to standard pricing. For example, Spotify Premium normally costs $140/year, but our price is just $35. Adobe Creative Cloud saves you over $500 per year. Check our pricing page for specific savings on each service.
Do you provide invoices or receipts?
Yes, we provide digital receipts for all purchases. These can be used for personal records, but please note that since these are regional pricing purchases, they may not be suitable for business expense claims depending on your local tax laws.
What is your refund policy?
Due to the nature of our service, we don't offer refunds once the upgrade has been successfully completed. However, we do offer a 1-year warranty - if there are any issues with your subscription, we'll re-run the service on your account completely free of charge.
Do I need to provide my account details?
This depends on the service. For most services, we'll need basic account information to perform the upgrade. We never ask for passwords - only account emails or usernames. For family plan services, you may receive an invitation to join a family group instead.
Do I need to use a VPN?
For most services, no VPN is required. The regional pricing is applied during the subscription process, and once your account is upgraded, you can use it normally from your location. We'll specify if any particular service requires special considerations.
Will this work on all my devices?
Yes! Once your account is upgraded, you can use it on all supported devices just like a regular premium subscription. This includes phones, tablets, computers, smart TVs, and any other device that supports the service.
What if my subscription gets revoked?
While extremely rare due to our legitimate methods, if your subscription is ever revoked, our 1-year warranty covers you completely. We'll immediately re-run the service on your account at no additional cost. This warranty is included with every purchase.
How can I contact support?
You can reach us through Discord or Telegram - these are our primary support channels. We typically respond within a few hours during business hours. For urgent issues, Discord usually has the fastest response times.
What languages do you support?
Our primary support language is English, but we also provide support in Spanish, French, and German. For other languages, we can use translation tools to assist you with basic inquiries and order processing.
What are your support hours?
We provide support 7 days a week, typically responding within 1-6 hours during peak hours (9 AM - 11 PM UTC). During off-peak hours, response times may be up to 12 hours, but we're always working to assist our customers as quickly as possible.
Do you offer bulk discounts?
Yes! If you're purchasing multiple services or upgrading multiple accounts, we offer bulk discounts. Contact us with your requirements, and we'll provide a custom quote with additional savings for larger orders.
Still Have Questions?
Our support team is here to help you with any questions or concerns